Shipping Cost Policy
1. Shipping Methods:
We offer various shipping methods to cater to different needs and preferences. During the checkout process, you will be presented with the available shipping options based on your delivery address.
2. Shipping Zones:
We ship worldwide, and shipping rates will vary depending on the destination. We have categorized shipping zones based on regions or countries to provide accurate shipping costs.
3. Shipping Rates:
Shipping rates are calculated based on factors such as package weight, dimensions, shipping method selected, and the destination address. The rates are provided by our chosen shipping carrier and may be subject to change based on carrier rate adjustments.
4. Free Shipping:
We may offer free shipping promotions for specific products, order values, or during promotional periods. Free shipping eligibility will be clearly communicated on our website or during the checkout process.
5. Customs Fees and Taxes:
For international orders, please note that customs fees, import duties, taxes, or other charges imposed by the destination country are the responsibility of the customer. These charges are not included in the shipping fees and may be collected at the time of delivery.
6. Shipping Time:
We strive to process and ship orders promptly. However, please note that shipping times may vary depending on the shipping method selected and the destination. Estimated delivery times will be provided during the checkout process.
7. Order Tracking:
Once your order is shipped, we will provide you with a tracking number, if available, to track your package’s progress. You can use this tracking number on our website or the shipping carrier’s website to monitor the status of your shipment.
8. Shipping Address:
Please ensure that the shipping address you provide during checkout is accurate and complete. We are not responsible for delays or non-deliveries caused by incorrect or incomplete addresses.
9. Customer Support:
If you have any questions or concerns regarding shipping or need assistance with tracking your order, our customer support team is here to help. Please reach out to us through the contact information provided on our website.
Refund Policy
1. General Refund Policy:
1.1 We strive to provide you with the best possible shopping experience. If you’re not entirely satisfied with your purchase, we’re here to help.
1.2 You are eligible for a refund within 7 days from the date of purchase. After 7 days, unfortunately, we can’t offer you a refund or exchange.
1.3 To be eligible for a refund, the item must be unused, undamaged, and in the same condition as you received it. It must also be in the original packaging.
1.4 Certain products and services may have additional refund restrictions, which will be clearly stated on the product page.
2. Refund Process:
2.1 To initiate a refund, please contact our customer support team at info@valuedbag.com. Provide your order number and a clear explanation of the reason for the refund request.
2.2 Our customer support team will review your request and provide instructions on how to proceed with the return, if applicable.
2.3 If a return is required, you will be responsible for shipping the item back to us. We recommend using a trackable shipping service to ensure that the item reaches us safely.
2.4 Once we receive the returned item, our team will inspect it and notify you of the approval or rejection of your refund.
2.5 If approved, the refund will be processed, and a credit will be automatically applied to your original method of payment within 15 business days.
3. Non-Refundable Items:
3.1 The following items are non-refundable:
– Downloadable digital products (e.g., software, e-books) once they have been accessed or downloaded.
– Gift cards or vouchers.
– Services that have been rendered or completed.
4. Damaged or Defective Items:
4.1 If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving the order. We will gladly replace the item or issue a refund, depending on your preference.
4.2 In some cases, we may require photographic evidence of the damage or defect before approving a refund or replacement.
5. Cancellations:
5.1 If you wish to cancel an order, please contact our customer support team as soon as possible. We will make every effort to accommodate your request if the order has not yet been shipped or processed.
5.2 If the order has already been shipped or processed, you may need to follow the refund process outlined above.
6. Changes to the Refund Policy:
6.1 We reserve the right to modify or amend this refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.